Who we are
Split Right Ltd, trading as RemedyReady, is the controller of your personal information. Company number 17351365; registered office [registered office address]; ICO registration number ZC263769. Contact: privacy@remedyready.law.
The most important point: your case stays with you
The financial and personal details you enter to build your documents are processed in your own web browser. They are kept in your browser's storage on your device and in any case file you choose to save. They are not sent to us and we cannot see them. You can remove them at any time by using “Delete my case file from this device” on the case file or by clearing your browser's data.
Uploading a Form E
You can upload a Form E (yours, or the other party's) so that the figures are read into your case file. This also happens in your own web browser:
- The PDF is opened and read on your device. It is not uploaded to us or to anyone else and we cannot see it.
- We do not keep the PDF. What is read from it (names, dates, addresses, assets, debts, pensions and income) is added to your case file, which stays in your browser's storage and in any case file you choose to save.
- A Form E contains private information about you, the other party and any children. Your saved case file contains that information too, so keep it somewhere safe and do not use a shared or public computer.
- Scanned forms cannot be read on your device. If you upload one, nothing is read from it.
If we add an optional service that needs a form to be sent elsewhere to be read, we will ask for your permission first and update this notice before it is available.
Information we do collect
| What | Why | Lawful basis | How long we keep it |
|---|---|---|---|
| Name, email address and (if you choose) the stage your case has reached, when you join the mailing list | To send the weekly email, news of our launch and your welcome discount code; to tailor the weekly email to your stage | Consent (marketing emails require it) | Until you unsubscribe or ask us to delete it |
| Name, email address, what you bought and the amount paid | To supply what you bought, provide receipts and deal with any problem | Contract | 6 years after purchase, for tax and accounting |
| Anything you tell us when you email us | To reply and help you | Legitimate interests | [2 years] after our last contact |
| Basic technical data (IP address, browser type) in server logs | To keep the website secure and working | Legitimate interests | As set by our hosting provider |
We never sell your information and we do not use it for advertising.
If you are a professional using the tool for a client: the client's details you type in stay on your device, just as they would for anyone else. Nothing about the case reaches us. You are the controller of that information; make sure you have your client's authority to use it and clear the case file (Case file > “Delete my case file from this device”) when you have finished on a shared computer.
Who we share it with
We use trusted providers to run the service. They act on our instructions:
- Stripe processes payments. Stripe receives your card details directly; we do not. The product names Stripe sees and prints on your card statement and receipt are neutral (for example “RemedyReady hearing pack”), so nothing about your case appears on them.
- Resend sends the one confirmation email after a purchase.
- MailerLite sends the launch email and weekly email.
- Cloudflare hosts the website.
Some of these providers may process information outside the UK. Where they do, they use safeguards approved under UK data protection law, such as the UK International Data Transfer Addendum.
Cookies and browser storage
We do not use advertising or tracking cookies. The website stores your case file in your browser's local storage so that your work is still there when you come back. This is strictly necessary to provide the service you have asked for.
Your rights
You have the right to ask for a copy of the information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, to have it transferred and to withdraw consent at any time (for example by using the unsubscribe link in any email). Contact privacy@remedyready.law.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would welcome the chance to put things right first.